Table of contents

1. Enabling email subscriptions for customers
2. Disabling subscriptions for customers

If your customers didn’t opt for marketing emails at the time of signing up on your Cartzy store but want to receive updates about the discounts and other special offers, then you can always enable an email subscription for them upon request. 

Similarly, if a customer wishes to opt out of receiving the promotional emails, and are unable to do so, you can also take care of this by disabling the email subscription for that particular customer. 

Path: Customers > Customer record > Edit Customer page

Enabling email subscriptions for customers

1. On the Customers page, open the customer in edit mode. To do so, click the kebab menu icon > select Edit Customer. 

2. On the Edit Customer page, go to the Enable Marketing section, and click Edit Status. The Edit Email Marketing Status popup will appear. Checkmark the checkbox labeled as "Customer agreed to receive marketing emails." Click Save. 

3. As soon as you click on the Save button on the Edit Email Marketing Status popup window, the following will occur: 

• • • The email subscription setting for that customer will be updated. 
    • A notification of success will appear at the top right corner of the page.
    • In the Email Marketing section on the right side of the page, the status label will appear along with the date on which the subscription status was changed. In this case, it would be “Subscribed” + subscription date. 

4. Also, if you see the customer’s record on the main Customers page, the updated subscription status will reflect against the record. 

Disabling subscriptions for customers

To disable a marketing email subscription for a customer, repeat the same steps as explained above except that this time you will uncheck the checkbox “Customer agreed to receive marketing emails” on the Edit Marketing Status popup window. 

As soon as you click on the Save button on the Edit Email Marketing Status popup window, the following will occur: 

• The email subscription setting for that customer will be updated. 
• A notification of success will appear at the top right corner of the page.
• In the Email Marketing section on the right side of the page, the subscription status will be updated to Not Subscribed. 

The disabled email marketing subscription status will be reflected as “Unsubscribed” against the customer record on the main Customers page.